Leading telecom provider partnered with us to implement Generative AI (GenAI) solutions using Google Cloud Platform (GCP). The initiative focused on modernizing enterprise search, enhancing customer experience, and enabling AI-driven automation across functions.
Key GCP Functions Used
- BigQuery & Neural Vector Search (NVS): For scalable, AI-powered personalized search.
- GCP DLP & Ray Cluster: For secure processing and intent-based search integration.
- GCP PaLM API: For dynamic summarization and text generation.
- GCP IAM & Compute: For secure, scalable infrastructure and LLM deployment.
Use Case Highlights
- Personalized Neural Vector Search (PNVS) to reduce overhead and improve search accuracy.
- VEGAS AI Search for context-aware billing queries and RAG-based GenAI use cases.
- Knowledge-as-a-Service (KaaS) for curating unstructured data for AI readiness.
- Galileo LLMOps for evaluating model performance and ensuring responsible AI
Benefits to the Telecom Provider
- Enhanced Customer Support: Personalized, AI-generated responses and reduced resolution time.
- Increased Revenue: Intelligent recommendations and customer-specific insights boost conversions.
- Operational Efficiency: Automates data access and minimizes manual intervention.
- Scalable AI Foundation: Enables future GenAI applications and cross-platform integrations.
This illustrates how GCP is empowering telecoms to transform customer engagement and accelerate AI-driven innovation.
